1.1 We are committed to safeguarding the privacy of our website visitors and service users.
1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data. 'personal data' means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
1.4 In this policy, "we", "us" and "our" refer to Premier Impressions Ltd. For more information about us, see Section 12.
2. How we use your personal data
2.1 In this Section 2 we have set out:
(a) the general categories of personal data that we may process;
(b) the purposes for which we may process personal data; and
(c) the legal bases of the processing.
2.2 We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is consent OR our legitimate interests, namely monitoring and improving our website and services.
2.3 We may process your personal account data ("personal account data").[ The personal account data may include your name and email address. The source of the personal account data is you or your employer. The personal account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent OR our legitimate interests, namely [the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
2.4 We may process your personal data that are provided in the course of the use of our services ("service data"). The source of the service data is [you or your employer]. The service data may be processed [for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you]. The legal basis for this processing is [consent]
2.5 We may process [information that you post for publication on our website or through our services] ("publication data"). The publication data may be processed [for the purposes of enabling such publication and administering our website and services]. The legal basis for this processing is [consent] OR [our legitimate interests, namely [the proper administration of our website and business] OR [the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract]
2.6 We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is [consent]
2.7 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is [consent] OR [the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract]
2.8 We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is [our legitimate interests, namely [the proper administration of our website and business and communications with users]
2.9 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
2.10 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
2.11 In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
3. Providing your personal data to others
3.1 We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
3.2 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims.
3.3 In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
4. Retaining and deleting personal data
4.1 This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
4.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or purposes.
4.3 We will retain your personal data as follows:
(a) data will be retained for a minimum period of 18 months following, and for a maximum period of 7 years following as per our data retention policy.
4.4 Notwithstanding the other provisions of this Section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
5. Amendments to this Policy
5.1 We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy.
5.2 We may notify you of changes to this policy by email.
6. Your rights
6.1 In this Section, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
6.2 Your principal rights under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
6.3 You have the right to request access to your personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
6.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
6.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
6.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
6.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
6.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
6.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
6.10 To the extent that the legal basis for our processing of your personal data is:
(a) consent; or
(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,
and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
6.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. In the UK this will be the Information Commissioner’s Office (ICO).
6.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
6.13 You may exercise any of your rights in relation to your personal data in writing to us at our registered office address.
7. About cookies
7.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
7.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
7.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
8. Cookies that we use
9. Cookies used by our service providers
10. Managing cookies
10.1 Most browsers allow you to refuse to accept cookies and to delete cookies. You can however obtain up-to-date information about blocking and deleting cookies via these links:
10.2 Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.
11. Our Company Details
11.1 Our website is owned and operated by Premier Impressions Ltd
11.2 We are registered in England and Wales under registration number 2341125,
11.3 Our principal place of business is at Units 9-11, E.Plan Estate, New Road, Newhaven, East Sussex, BN9 0EX.
11.4 You can contact us:
(a) by post, to the postal address given above.
(b) using our website contact form.
(c) by telephone, on the contact number published on our website.
(d) by email, using the email address published on our website.
12. Data protection responsible individual
12.1 Our data protection responsible individual’s contact details are:
1. Who are we?
Your data is being collected by Premier Impressions Ltd, Units 9-11, E.Plan Estate, New Road, Newhaven, East Sussex, BN9 0EX. United Kingdom
2. Why this notice exists
Premier Impressions Ltd is committed to protecting the privacy and security of your personal information. This privacy notice describes how we collect, use and store personal information about you during and after your business relationship with us, in accordance with the General Data Protection Reregulation (EU 2016/679) (GDPR).
Premier Impressions Ltd is a “data controller”. This means that we are responsible for deciding how we hold, use and store personal information about you. We are required under the GDPR to notify you of the information contained in this privacy notice.
It is important that that you read this notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using your personal information.
DATA PROTECTION PRINCIPLES
We will comply with all relevant data protection law (including the GDPR). This requires that the personal information we hold about you must be;
Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
Relevant to the purposes we have told you about and limited only to those purposes.
Accurate and up to date.
Kept only as long as necessary for the purposes we have told you about.
This data protection notice also ensures Premier Impressions Ltd
Protects the rights of staff, customers and partners
Is open and transparent about how it stores and processes data
Complies with data protection law and follow good practice
Protects itself from the risks of a data breach
3. Data Collection
We may collect, store and use the following kinds of personal information:
Information about your computer and about your visits to and use our website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation)
Information that you provide to us for the purpose of registering with us (including but not limited to: name, company name, address, phone number and email address.)
Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including but not limited to: name, company name, address, phone number and email address);
Information you provide to us for the purpose of processing a purchase order.
Any other information that you choose to send to us;
4. Data Processing
The legal basis for processing the data is to allow us to carry out our business and for the benefit our clients. In addition, we may also use the following as a basis for processing the data:
To administer client records.
To promote the benefits of our business.
To advise and update clients on information and changes relating, but not limited to inks, machinery and other products.
To advise and update clients of changes and improvements in product specifications.
To manage our employees’ work-related requirements.
To maintain our own accounts and records.
To provide a service to the standard of expectation that individual clients’ may have requested.
To inform our clients of news, events, activities or other services.
To contact individuals via surveys and research programmes regarding current services or potential new services that may be offered.
5. Data Sharing
We may disclose information about you to any of our employees, insofar as reasonably necessary for the purposes as set out in this privacy notice.
Except as provided in this privacy notice, we will not share or sell your information to third parties.
We may disclose your personal information:
To the extent that we are required to do so by law
In connection with any legal proceedings or prospective legal proceedings
In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
6. Use of your information
We may use your personal information to:
Where we need to process the orders that you have placed with us.
Where we seek your views on the products and services that we provide.
Send you goods purchased and / or supply services purchased
Send statements and invoices to you, and collect payments from you
Send you general (non-marketing) commercial communications
Send you email notifications which you have specifically requested.
Send you our printed and / or electronic newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology. You can inform us at any time if you no longer require marketing communications.
Deal with general enquiries and complaints
Keep you informed with information pertinent to our products, including, but not limited to; new product lines, stock levels.
Where we need to protect your interests.
Where it is needed in the public interest of for official purposes.
Other than as previously stated, we will not without your express consent provide your personal information to any third parties.
7. People, risks and responsibilities
All employees of Premier Impressions Ltd are responsible for ensuring data is collected, stored and handled appropriately. Each team that handles data must ensure that it is handled and processed in line with this notice and data protection principles. These include, but are not limited to;
Keeping Directors updated about data protection responsibilities, risks and issues.
Ensuring all systems, services and equipment used for storing data meet acceptable security standards.
Ensuring the only people able to access data covered by this notice should be those who need it for their work.
Personal data is not disclosed to unauthorised people, either within the company or externally.
Data is regularly reviewed and updated if it is found to be out of date.
8. Data storage
We will keep your personal data for no longer than reasonably necessary or until you specifically request its removal.
9. Data security
We have put in place appropriate technical and security measures to protect the security of your personal information. Details of these measures are available upon request. Third parties will only process your personal information on our written instructions and where they have agreed to treat the information confidentially and to keep it secure as part of their contractual arrangement with us.
10. Your rights
As a data subject, you have the following rights under the GDPR, which this notice and our use of personal data have been designed to uphold.
The right to be informed about our collection and use of personal data.
The right of access to the personal data we hold about you.
The right to rectification if any personal data we hold about you is inaccurate or incomplete.
The right to ask us to delete any personal data we hold about you.
The right to restrict or prevent the processing of your data.
The right to data portability (obtaining copies of data to re-use with another service or organistion).
11. How can you control your data?
In addition to your rights under the GDPR, set out above, when you submit personal data, you may be given options to restrict our use of your data. In particular we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving email from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details and by managing your account.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: or by post to Premier Impressions Ltd, Units 9-11, E.Plan Estate, New Road, Newhaven, East Sussex, BN9 0EX. United Kingdom
12. How you can access your data?
You have the right to ask for a copy of any of your personal data held by us. Under GDPR, no fee is payable and we will provide any and all information in response to your request free of charge.
Under certain circumstances, by law you have the right to:
Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing.
Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
Request the transfer of your personal information to another party.
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer. Turning cookies of may result in a loss of functionality when using our website
14. Third party websites
The Premier Impressions Ltd website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
15. Payment Information
We may share your personal data with our payment processors but only for the purposes of completing the relevant payment transaction. Such payment processors are banned from using your personal data, except to provide these necessary payment services to us, and they are required to maintain the confidentiality of your personal data and payment information.
16. Contacting us
If you have any questions about this privacy notice or our treatment of your personal information, please write to us by email to or by post to Premier Impressions Ltd, Uits 9-11, E.Plan Estate, New Road, Newhaven, East Sussex, BN9 0EX. United Kingdom
17. Changes to these policies
We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.